Frequently asked questions

The fee includes GP review, a phone or video call if needed for this assessment, and a signed PDF letter if clinically appropriate. Payment does not guarantee a letter. If no letter is issued, the assessment fee is refunded in full.

Contact us with your request reference if you notice an administrative error. One administrative correction is included. New dates, new medical information or a different purpose may require a further assessment; we will explain any fee before you agree.

We review requests as promptly as we can once we have a complete request and payment. Further evidence or a consultation may extend the time to a final decision. We cannot guarantee a letter by your deadline, so please request it in good time.

If no letter is issued, we arrange a full refund to the original payment method and email confirmation. Your payment provider determines when the funds appear in your account. Contact us if you need help tracing a refund.

Choose the letter you need, then complete the secure identity check, questionnaire and payment. A GP will then review your request.

Sick leave, fit-to-fly, travel cancellation, workplace and other medical letters. Each type will depend on clinical suitability and the information available.

A sick-note assessment costs £39.99. Standard medical letters cost £39.99 per assessment. Custom medical letter prices are determined after clinician review. General and pregnancy fit-to-fly certificates cost £49.99 per assessment.

A GP reviews each request as promptly as possible. Further information or a consultation may be needed, so we cannot guarantee when a letter will be issued.

You receive a full refund if no letter is issued, including where the GP declines the request after clinical review.

Approved letters are provided as signed PDFs. We will email instructions for receiving your letter securely.

No. A GP makes an independent clinical decision. We may request more information, decline a request or advise an in-person assessment.

A GP may decide that a secure phone or video call is needed to clarify your request. We will arrange this before a decision; calls are not recorded by Quick GP Access, but relevant clinical notes are kept.

Our preferred identity check uses Stripe Identity: you photograph your photographic ID and take a live selfie, following the on-screen instructions. This helps us confirm that you are the person named on the ID.

If a disability, device limitation or difficulty with the automated check means you need an accessible alternative, securely upload a selfie showing your face while you hold your photographic ID, with the ID visible and readable. The GP may then arrange a short video call to confirm your identity. Please use the secure identity-check route; do not send ID documents or selfies by email.

Identity checks help protect patients, prevent impersonation and ensure that medical assessments and letters relate to the right person. Completing an identity check does not guarantee a letter: the GP must also assess whether your request is clinically appropriate.

Our consent process explains when your NHS GP may be contacted for clinical safety or verification. Any contact and sharing will be limited to what is necessary and handled under the consent and safeguarding procedures.

Yes. Quick GP Access is registered with the Care Quality Commission (CQC), Location ID 1-29742673051, and requests are assessed by a GMC-registered GP.

Email admin@quickgpaccess.co.uk for general enquiries. Please do not email sensitive medical information or photo ID.

No. For an emergency call 999 or go to A&E. For urgent medical advice contact NHS 111.